Payment for a course place must be made in full during the booking procedure. Please note that a candidate cannot be placed onto a course prior to the completion of payment transaction. An exception to this procedure is made for the use of a payment code corresponding to a confirmed order associated with government funding.
Payment can be made by Visa, MasterCard, Maestro, Paypal, Bank transfer details available on request. We do not store credit card details nor do we share customer details with any 3rd parties.
PL Exerts Ltd cannot be held responsible for the consequences of any delay in application procedures that have resulted from a delay in payment. Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.
Confirmation of booking
Once payment is received in full, PL Experts Ltd or one of its associates or representatives will forward confirmation of your course reservation, the course material and directions to the training venue.
Change of course date and/or course venue
If an individual candidate is unable to attend the scheduled course date, the candidate should notify PL Experts Ltd at least 24 hours in advance. If they do so, PL Experts will agree an alternative course date with the candidate for any course date in the next 6 months, subject to availability and to the payment of an administration charge (currently £15.00 +VAT – payable at time of amendment).
Where a candidate fails to notify PL Experts Ltd of their inability to attend their confirmed course date, a new booking will have to be made- this may incur a re-booking fee of £50.00 plus VAT. Where the candidate fails to contact us within 4 weeks after the original confirmed course date, any re-booking after that date will be treated as a new booking and shall attract the full course fee in force at that time.
Cancellation of a course booking or of any service provided by PL Experts Ltd.
PL Experts Ltd operates a no refund policy in respect of the cancellation of individual course bookings or any other service provided.
If a course is run exclusively for a corporate customer – at PL Experts Ltd Head office, regional office or, on a customer site or any other alternative venue – the same no-refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.
In the event that it is necessary for PL Experts Ltd to cancel or reschedule a course, we will endeavour to give a minimum of 7 days notice. In such circumstances a full refund will be made, or alternative dates will be made available and all liability by PL Experts Ltdwill be limited to the value of the original course fee.
Name on certificate or full personal licence
It is vitally important that all candidates undertaking any qualification or examination with PL Experts Ltdensure they enter their full name, including any middle names as shown on official documentation such as their passport. An incorrect spelling will delay certification and would also incur further charges to correct this; subsequently, this will also affect your licence application PL Experts Ltd cannot be held responsible for any error made by a candidate. You will be asked to check the spelling of your name and date of birth prior to sitting your examination with our Company or any of our associates. Incorrect spellings will incur an additional cost of £42.00 + VAT.
Processing your licence documentation
If PL Experts Ltd is processing a full personal licence application on your behalf then our processing team at head office will send all relevant documentation to the address and or course.
Licence holder rights and paying for an employee’s personal licence
Some Employers may pay for staff personal licence training and examinations, and/or the processing of personal licenses. This is a contractual arrangement between the Employer and the Employee. Under the Licensing Act 2003, a personal licence issued for the sale of alcohol is personal to individual named on the licence, regardless of whether or not the employer paid for the licence application. The personal licence and the certificate of training are the property of the employee to whom they are named. Any disputes arising after the issue of the personal licence and/or the certificate are a civil matter and are not the responsibility of PL Experts Ltd.
Processing the personal licence application
PL Experts Ltd can accept no responsibility for application delays occurring as a result of delays taking place in the offices of external organisations. PL Experts Ltd can accept no responsibility for items lost in the post or delays resulting from the loss of items in the post. If clients fail to return all requested documentation to the company within a period of 28 days from point of booking then PL Experts Ltd reserve the right to close a client’s file. Clients will be notified in writing of pending case closures and an administration charge of £125.00 + VAT will be charged to reopen a client file.
A formal invoice will be provided for every product purchased with PL Experts Ltd. An invoice will be electronically sent to the email address provided by the customer during the booking procedure. It is the responsibility of the customer to provide accurate contact information. PL Experts Ltd cannot be held responsible for postal items that have entered the postal system.
Please note the price of a course or service stated this website is the price for that course or service as an overall product. By booking on to a course, the customer is purchasing a product in its entirety, rather than the product’s various components.
Any course or service price not inclusive of VAT stated on this, or affiliated websites is an estimate only, derived from the subtraction of the current VAT rate of 20% from the overall cost of that product.
A summary of the components of a course or service will be provided in the formal invoice for the course, posted to the customer. Within this summary will be a breakdown of the VAT elements of the product, including zero rated elements, based on the product’s various components. An accurate product cost not inclusive of VAT can be derived from this written invoice alone. This is due to the fact that the proportion of zero rated components of a course will fluctuate in proportion to the quantity of zero rated learning material that the client has requested within their learning or service package.
E learning software content
A purchased e-learning training course is applicable to the named individual. In purchasing an e-learning course, the customer does not attain temporary rights to the software content. The software content may not be used in the training of any person other than the named individual. E-learning courses require a valid e-mail address and users cannot use the same e-mail for multiple candidates.
All information displayed on any of the companies’ websites is presumed correct at the time of press. PL Experts Ltd cannot be held responsible for any incorrect text, information, updates in law or variation in price structure. Our information technology team endeavour to keep all prices and information up to date. Copyright all course materials provided by PL Experts Ltd or affiliated training providers, including e learning material, are protected by copyright. Breaching copyright is a criminal offence. Download Terms and Conditions You can download a copy of our company terms and condition using the link below. PL Experts Ltd Terms and Conditions 2018
Company name: PL Experts Ltd (Part of CPL Training Group Ltd)
Trading address: Egerton House, 2 Tower Road, Birkenhead, CH41 1FN
Contact details: 0151 650 6910
Company Number: 03037404
VAT Number: 115 1142 69