Terms and Conditions

Payment – Terms and Conditions

Payment for a course place must be made in full during the booking procedure. Please note that a candidate cannot be placed onto a course prior to the completion of payment transaction. An exception to this procedure is made for the use of a payment code corresponding to a confirmed order associated with government funding.

Payment can be made by Visa, MasterCard, Maestro, cheque or bank transfer. Cheques are payable to Personal Licence Training Limited. Bank transfer details available on request.

Personal Licence Training Ltd cannot be held responsible for the consequences of any delay in application procedures that have resulted from a delay in payment. Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.

Confirmation of booking

Once payment is received in full, Personal Licence Training Limited or one of its associates or representatives will forward confirmation of your course reservation, the course material and directions to the training venue.

Change of course date and/or course venue

If an individual candidate is unable to attend the scheduled course date, the candidate should notify Personal Licence Training Limited at least 24 hours in advance. If they do so, Personal Licence Training Limited will agree an alternative course date with the candidate for any course date in the next 6 months, subject to availability and to the payment of an administration charge (currently £15.00 +VAT – payable at time of amendment).

Where a candidate fails to notify Personal Licence Training Limited of their inability to attend their confirmed course date, a new booking will have to be made- this may incur a re-booking fee of £50.00 plus VAT. Where the candidate fails to contact us within 4 weeks of the original confirmed course date, any re-booking after that date will be treated as a new booking and shall attract the full course fee in force at that time.

Cancellation of a course booking

Personal Licence Training Limited operates a no refund policy in respect of the cancellation of individual course bookings.

If a course is run exclusively for a corporate customer – at Personal Licence Training Limited
Head office, on a customer site or any other alternative venue – the same no-refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.

In the event that it is necessary for Personal Licence Training Limited to cancel or reschedule a course, we will endeavour to give a minimum of 7 days notice. In such circumstances a full refund will be made, or alternative dates will be made available and all liability by Personal Licence Training Limited will be limited to the value of the original course fee.

Licence rights and paying for an employee’s personal licence:

Some Employers may pay for staff personal licence training and examinations, and/or the processing of personal licenses. This is a contractual arrangement between the Employer and the Employee. Under the Licensing Act 2003, a personal licence issued for the sale of alcohol is personal to individual named on the licence, regardless of whether or not the employer paid for the licence application. The personal licence and the certificate of training are the property of the employee to whom they are named. Any disputes arising after the issue of the personal licence and/or the certificate are a civil matter and are not the responsibility of Personal Licence Training Ltd.

Data Protection:

CRB checks and personal licence files are protected under the Data Protection Act. At no time will personal information be divulged to an employer. The policy of the transfer of personal data to third party organisations involved in training or the licence application can be viewed in the privacy policy statement.


A formal invoice will be provided for every product purchased with Personal Licence Training Limited. An invoice will be posted to the address provided by the customer during the booking procedure. It is the responsibility of the customer to provide an accurate address. Personal Licence Training Limited cannot be held responsible for postal items that have entered the postal system.

Please note the price of a course or service stated on www.personallicence.com is the price for that course or service as an overall product. By booking into a course, the customer is purchasing a product in its entirety, rather than the product’s various components.
The price of that product, inclusive of VAT, is an accurate figure to which the contract between Personal Licence Training Limited and the customer is signed. Personal Licence Training Limited cannot guarantee the accuracy of any other price advertised outside of www.personallicence.com.

Any course or service price not inclusive of VAT stated on www.personallicence.com or affiliated websites is an estimate only, derived from the subtraction of the current VAT rate of 20% from the overall cost of that product.

A summary of the components of a course or service will be provided in the formal invoice for the course, posted to the customer. Within this summary will be a breakdown of the VAT elements of the product, including zero rated elements, based on the product’s various components. An accurate product cost not inclusive of VAT can be derived from this written invoice alone. This is due to the fact that the proportion of zero rated components of a course will fluctuate in proportion to the quantity of zero rated learning material that the client has requested within their learning or service package.

E learning software content

A purchased e-learning training course is applicable to the named individual. In purchasing an e-learning course, the customer does not attain temporary rights to the software content. The software content may not be used in the training of any person other than the named individual.


All course materials provided by Personal Licence Training Ltd or affiliated training providers, including e learning material, are protected by copyright. Breaching copyright is a criminal offence.